Refund policy

Return Policy:

At BrightLight Solutions, we understand that occasional problems may arise with a customer’s order. That is why we have established procedures to deal with these issues in an effective, efficient and fair manner. An RGA (Returned Goods Authorization) number is the mechanism we use to process returned goods.That number must accompany any product that is returned. Freight prepaid to BrightLight Solutions 6640 Taylor road #108, Punta Gorda, Florida 33950

So that we can provide you with a refund or exchange we do need to receive the products in sellable condition along with all of their original shipping cartons, and packing material within 15 days of receipt. To avoid damage during shipment, we do suggest you package the products in the same manner in which they were received. Shipping charges are non-refundable. Returns of items shipped to the customer with free shipping will have original outbound shipping costs deducted from the return. Items may be subject to 25% restocking fees. Customized products, orders with options, some special order products, discontinued products, and orders exceeding $1,500.00 will not be accepted for return, exchange or refund.